I live over 2,000 miles from this dealership. They had a very specific Mercedes Benz E63 AMG Certified pre-owned car I was looking for. I called and left a message and soon got a call back from Shaun Ferguson. Great guy, full of information, even pictures and service details on the car. I knew that I would be doing business with him because I felt comfortable with his demeanor and he never pushed me. We finally agreed on all the details and I just received my beautiful car by transport on 2/10. I have heard from Travis, the GM at the dealership who reached out to make sure all went as promised. Kristi was delightful to work with particularly in getting the paperwork done. All in all a super experience. Highly recommend this dealership! Just wish they were closer to me!!! West Virginia is a long way away. These are the kind of folks I like doing business with.
What a totally amazing service department!!! I was on a multi-state road trip in my Mercedes Sprinter camper van when my check engine light came on. I called the Mercedes-Benz of Boise service department. Cristi the service coordinator, took my call. I explained to her what was happening with the van. Cristi was very, very helpful and made me an appointment for 8 a.m. the next day. The service advisers were great to work with. They took my van back right away and started working on it. The customer waiting area is very nice. Alan, the service manager, introduced himself to me and talked with me as I was waiting for my van. The customer waiting area has a great coffee machine and a nice variety of snacks. I had my dog with me, and my dog was quite happy because everyone stopped by to say hi to him. The van was ready just as promised and I drove it back to California with no problems. I've taken my van to several dealerships for service when I've been on the road. The service department at Mercedes Benz of Boise is #1 on my list. The staff is very competent and very customer service oriented!
Cristi is service is a ROCK STAR, called me back several times, a great help, wish i had a Mercedes just so i could talk to her,
Professional and exceeded expectations
Awesomeness!!! Staff and products are amazing.
Honest sales department , excellent service.Jeff Woody amazing sales person... I would recommend buy car from the dealer.
I was in the market for a new vehicle and having a hard time trying to decide what to get. After months of researching my options I went out and started to test drive my top picks. I stopped into Mercedes of boise for some test drives. One thing that annoys me while car shopping is being bum rushed by multiple salesmen trying to sell me a car I don’t want. When I arrived I had time to look around before Scott Reed came to me asking me what I was looking for. This book wasn’t judged by his cover when I said what I was looking for which has been an issue in some places. They were professional and I could not of asked for better treatment. Everyone there from the manager, salesman, to the finance personnel were all very nice and friendly. Scott Reed offered me a deal that I could no longer turn down. After a month of owning a 2018 CLA AMG I am still getting calls making sure I’m still happy with my car. I would highly recommend giving them a visit if you're in the market. I plan on visiting Mercedes of Boise for future purchases.
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