Customer Testimonials
I am exceptionally pleased with the gracious way in which Marlon Velazquez presented the vehicles MB of Boise had to offer. Marlon is not really a salesman, he shows you the vehicles that may fight fit your needs and demonstrates all the features of that vehicle. I looked at Range Rover and Mercedes. Marlon knows all the products he sells forwards and backwards, top to bottom. The correct choice simply bubbles up to the top. I was very comfortable with Marlon during the test drives. When it came time to purchase he represented me and my offers to management and ...
I had to have warranty service on an older, they've treated me like family. Not a "Mercedes" level person. They've kept me up to date on the repair and time frame. A++
They squeezed me in, fought for me to get parts under warranty, fixed an issue another dealer did not even bother. It was a 6 hour drive, went here because online reviews were good. My campervan is back on the road again. So Happy! Thank you Jackson. Also it was either Melissa or Melinda, my initial contact, super pleasant on the phone.
Mid-July, 2023 --- on a first-time trip to ID, a dreaded orange "check engine" symbol lit up on our Sprinter RV dash. Jackson and the Service Dept. squeezed us in to their fully-booked schedule, arrived at the solution (req'd a second visit but we were not charged), and performed a requested oil/filer change and tire check. Completed the long trip (2750 miles -- BIG state) without incident. Professional, accommodating, and efficient (Lyle Pearson); grateful (two customers).
We live in Las Vegas, and found a special order Mercedes online in Idaho. We were in contact with Jeff Woody for our sale and he provided the best service in selling us our car. He was very knowledgeable about the Mercedes product and answered all of our questions remotely. We decided to fly out to drive the car back. All of our documents were done online and ready before we got there. He picked us up from the airport, and made sure he went over all of the details of the car. Being a former parts manager, he knew ...
Fast and efficient..
Lyle Pearson Mercedes Benz of Boise was excellent. We had an issue with our Sprinter van and called and spoke with Meghan. With her advice we drove into Boise thinking that it would take several days to get an appointment. We spoke with Jackson at the service center and he was able to get us in that day. Frank worked on our van and was able to correct the problem and we were back on the road by 5.oopm. So greatfull to Jackson and Frank. Wonderful customer service. We travel full time and this was our best experience at any ...
Hats off to the crew at Mercedes Sprinter service of Boise. A specific huge thanks to Jackson and Alan who both went out of their way to accommodate our needs. Our van was slightly out of warranty and they fought to have our repairs covered, which they did! Thank you Jackson and Alan for your over the top customer service.
Huge shout out to Mercedes-Benz of Boise! We were on a limited time vacation when our tire sensors sent out a warning light. They were the nearest dealer, four hours away. They fit us in that very same afternoon and had us out back on the road within 2 hours! Service guys were super nice and so accommodating, definitely the most pleasant service experience we’ve ever had. Thank you!
We purchased car with Marlon and the entire buying experience was amazing. He is the best guy (fullstop).
Had the transmission and engine oils changed. The service department is very good. They got my car done fast. Also they are cheaper than the German place in Eagle. Very happy to have found a car dealer that is still honest and values their customers. Thanks for a great service on my Mercedes.
Fraser Heaton was great to work with!
This is our "Go To" service center for all three of our Mercedes. Excellent service and staff is very helpful at all times.
Have always purchased our Mercedes here. Excellent, excellent, excellent customer service. Great pricing and always putting their customers first. Shaun, Dave, Mark, etc, etc……so many great people here.
Very helpfull parts department, highly reccomended
Great experience at this dealership and specifically with Van Vandenberg as a Sprinter Sales Rep. Great customer service - I trust this dealership and would not hesitate to buy a new vehicle or have my vehicle serviced here.
Serviced my MB SUV. Great service manager, Justin, was very trustworthy and knowledgeable. Service was excellent went the extra mile. Thank you.
Had some recall work done on a GL320 Bluetec and had some other issues dealt with while they had our vehicle. Derek Sykes took great care of us and got the work done correctly and our vehicle back to us quickly. Great communication throughout the process. Not really into having a dealer work on my cars as I do most of the work myself, but if I HAVE to take it in, I wouldn't go anywhere else! Highly recommend.
I was there early , they took care of me right away. Really good coffee too
Never went there. With prices today and loan rates, wouldn't even consider such a great vehicle. Three years ago it would have been great. But now... sorry.
I broke down rolling through Boise in the middle of the night. Jackson and the whole service department greeted me, unexpectedly, the next morning immediately recognizing it had been a long night getting a Sprinter towed in the middle of the night. They did their absolute best to assess my van issues and fit me into a full schedule. The part was expedited in from LA and while I was there they suited me with a loaner car to lessen my travel burdens. All around a great crew took care of me and got me back on the road as ...
Our SprinterTranquility Van broke down while traveling through Boise. MB was short on technicians and had a very long backlog of work. Initially we expected to be without our van for several days. The service team and mechanics worked together to get us back on the road in less than 24 hours. The team exceeded all our expectations. We look forward to working with the Mercedes-Benz team for many years to come.
Chris L. was extremely helpful and just a nice person all around!
Excellent prompt service by Jackson in their S Dept. Thanks again for taking care of us so professionally & kindly.
Mercedes has always provided inherent value and this dealership is no exception. Always very pleasant to do business with, no matter the age or condition of your vehicle they are always very professional!
Jackson Adams and the service department did a great job keeping us on the road as we traveled across the state. Found the oil leak and fixed it promptly.
We had an electrical problem on our sprinter when we were traveling, called Mercedes and Derrick squeezed us in. He looked at our sprinter and got the problem fixed in just a couple days! The service there is unbeatable! Thank you Derrick for getting us on the road again!
Had service done there they did great.
Service is excellent, very friendly and professional. Car was serviced promptly and came out wiped down. Very surprised because it had been raining.
We had a great experience working with Italo Leveratto! He was up front, easy to work with and got us on the road quickly! Cheers
I used to own a Chevy and would go to the Chevy dealer, they always came off rude and never really made sure I was satisfied or needed anything. Mercedez of boise took my car in and got everything I wanted done fixed & in the meanwhile they even gave me a ride to go get breakfast for the wait. They want to make you feel comfortable and happy with their job. I go every time my car needs anything big or small & that’s considering I live 2 hours away, that’s should say enough right there. 11/10 recommend.
While traveling through Idaho on a winter vacation, my brand new Sprinter lost power. I called Mercedes Benz of Boise and was directed to the service manager, Alan Eisenhauer. He was extremely helpful and had us drive directly to the shop despite having no Sprinter techs available due to covid. Upon our arrival, he had our vehicle taken directly in to the shop and hooked up to their diagnostic equipment. Turns out a throttle actuator code had been triggered and merely required a reset. We were in and out in less than an hour and they literally saved our vacation. ...
Employees are very eager to help very friendly you should buy your car there.
Small town dealership with metropolitan professionalism.
Excellent customer service! I'm very pleased with this place!
Mercedes Boise is great! However, if you need service they are 2 months out! The Boise Labor shortage strikes again!
Passing through Boise on a road trip. Suffered tree sap on the hood and fender. Was very concerned it would eat through the paint. High praise for Alan Eisenhauer, Service Manager and Jackson Adams, Service Advisor who responded and immediately took care of the problem.
Hands down the best service I’ve ever experienced, twice now. I usually dread going to car lots because I hate being pressured into buying a car I don’t want, and looking at vehicles with someone breathing down my neck. The salesmen at Lyle Pearson left my husband and I alone while we perused through the lot looking at cars. They answered questions when asked and were polite, knowledgeable and helpful! We didn’t end up walking away with anything this time but overall great experience and they never acted like we wasted their time. Second experience we set ...
We had a serious issue with our RV as we traveled through Boise. The dealership’s Jackson Adams squeezed us into their service center’s busy schedule. We were on our way just a few hours later! Our deep appreciation to Jackson for his prompt, courteous and confident handling of our problem. Many thanks to Mercedes Benz of Boise for providing excellent service through their wonderful staff and technicians. Sincerely Larry and Ellen W
My son and I were passing through Boise on a road trip in our Metris when we got a check engine light! 1,000 miles from home, 500 miles to go. So I called. Jackson on the service department squeezed me in on a busy day. Frank for the code cleared (thankfully nothing serious!) and they got us back on the road. Fantastic service team!
I was headed out of state to deliver several commission oil paintings in my Sprinter Van when the check engine light came on! I headed back to Boise in the afternoon and my dealer for assistance. Jackson said he would try to fit me in for diagnostics. After only waiting a short time Jackson got me into the shop and Jarred started to investigate. Within a short time it was discovered that the new Mercedes recall part is sending off faulty signals. Now that I am back I will be taking the vehicle in for the necessary replacement. As always ...
Jackson in service really takes care of us. He got a potential month-long service job complete in just under 48 hours. SL450, black exterior, fire red interior.
We limped into Boise after our second wheel sensor failure in one week on our Sprinter chassis motor home. Jackson Adams was able to squeeze us in without an appointment for repair! He did an outstanding job of getting us back underway and customer service was great. Thanks to Jackson and the maintenance crew for going the extra mile! I would highly recommend this dealership for great customer service even if you didn’t buy your vehicle from them, they stand behind the product! Thanks Lyle Pearson Mercedes-Benz of Boise Randy Betcher
There may be alternatives, but when you order your life around the principle: 'the best or nothing', then the alternatives cease to exist. Exemplary standards of excellence in both sales and service at this dealership are well suited to purveyors of the best products in the automotive world. The service department has solved problems in my current MB fleet spanning 40 years, from my 1981 240gd to my 2021 gls450. From top to bottom the staff are sophisticated and knowledgeable automotive enthusiasts, who stop at nothing to ensure the customer is satisfied.
Traveled from out of state to buy a used vehicle and couldn’t have been a better experience. Salesman Marlon Velazquez was great...super helpful, no pressure sales, looked over the car on a video call and checked in on me after the sale to make sure my drive home went well. Nick in finance was great too. Highly recommend!!
These folks were wonderful! While traveling in our Tiffin Sprinter we had an issue. We limped into Mercedes Benz of Boise and they let us camp in the parking lot! Plugged us into electricity and even carried water to us. Many of the employees chatted and petted our dog... it was definitely making the best of an unfortunate situation! Jackson Adams and Jeff and the service crew went over and above to accommodate us and get us back on the road by the next morning! Thank you so very much! Wish we had you closer to home!
Great service on our Sprinter van! Traveling through and service department was able to accommodate us.
Would give 10+ stars if I could! I worked with Mark Seitz and purchased a 4Matic. After receiving very bad service and treatment from another big dealer, I was hesitant to buy another car. Mark and all the people at Mercedes-Benz were so nice, patient, and easy to work with - the manager Eddie was amazing as well! They treat women very well, unlike another big local dealer. They spent time showing me around my new vehicle, and also gave me a great trade-in for my Toyota. I also needed help a week later with my wipers, and they ALL came ...
They are very professional. I have taken my old 300D to them and my 2010 ML350. They have always done a great job.
As any prudent man would, after reading Mercedes Benz of Boise' reply to my earlier review, it made me stand back and analyze what I stated this morning. Being a triple amputee, my body runs a little on the hot side due to the absence of cooling surface to lower my body's temperature. Undoubtably, this was the cause of me being overwhelmed by what I perceived as an over-heated customer lounging area, with STARBUCK'S COFFEE. My apologies to everyone at Mercedes-Benz of Boise.
Alan with MB Boise is first class! Superior customer service!
They typically help you quickly and they seem to know what they are doing. Pricey, even for a Benz
Mark Seitz is seriously the man. He is so selfless and willing to go out of his way to help you even if it doesn't benefit him. He is very knowledgable and you can tell he has been selling Mercedes for a long time. Unlike the "typical car salesman", he doesn't say or do anything for short term gain. He is in this for the long haul and you can tell he wants you to walk out truly happy so you will come back to him and definitely want to send your friends to him. He ...
My favorite dealer, the only mercedes I go
Dropped in for a recall on my Sprinter, the service department took care of things, big thanks to Jackson for the great help!
Great Experience with Mark Seitz at Mercedes Benz! Great way to help my wife out with her 2020 Mercedes GLB Purchase and very helpful sales consultant. Very much recommend him. Thanks Again!
Best experience with Marlon Velazquez at Mercedes-Benz Of Boise. An honest person who will do The Right Thing. Conscious and knowledgeable, you’ll find he’s a pleaser and will make your experience memorable. His utmost concern is to ensure you're satisfied with your new purchase. If you can wait for Marlon to help you, it’ll be well worth it. You will want to continue this professional relationship for your future vehicle buys.
Great people to work with and great vehicle Unfortunately they were not enough to choose from
Mike in the Parts Department went above and beyond to help me out of a stressful situation. He was very helpful and deserves 5 stars.
Great store great parts staff very friendly
What a great experience we had purchasing a vehicle from Marlon @ Mercedes-Benz of Boise. He was very friendly and knowledgeable about the vehicle. We were never rushed and it was a pleasurable experience all around with Marlon and the team at Lyle Pearsons. Thank you so much, my wife is ecstatic about her new car which makes my life easier too!
A great location with a friendly staff. I've used this location several times and have always been pleased with their professionalism. Highly recommend!
Lyle Pearson Company Mercedes Benz in Boise saved us when we dropped by to ask for assistance after we discovered that the hatch door on our Mercedes ML350 would not close partway through our 11 hour drive home through Boise. Despite being completely booked for services for the next two weeks, Service Manager Alan Eisenberg recognized our plight and generously took us on to replace the latch. The entire team, including Amber and Jared, could not have been more professional, helpful and courteous. Their thoughtfulness and kindness were extraordinary —as was their quick and competent service. Lyle Pearson Company Mercedes Benz ...
Staff very friendly but Porsche parts buried down in the same area as an inferior German brand. 😁
Great service, comprehensive employees.
The customer service here isb the best I've had in any auto industry. They are respectful, thorough, quick, and very kind.
Dalton in sales was AWESOME! No pressure, very informative and incredibly helpful. He made it a great experience! Only reason I’m not giving them five stars is because of the finance woman. While she got us a good deal, she did a hard up-sell on unneeded extras, was uninformed on many of them and couldn’t answer specific technical questions or answered them incorrectly and resisted several reasonable requests. She was nice but just needed to ease up on the sales pressure and get assistance on the technical pieces. I would recommend the dealership, especially Dalton!
I am very pleased with the whole experience with the service dept. they repaired my vehicle and took great care of me i will bring my mercedes benz ml350 here for all of my maint. Thank you very much justin, alan you guys are awesome thank you again, dan hubert
Marlon Velazquez was great to work with. He brought the 2017 CLA 250 to my home in Nampa so I could test drive it. It was just what I was looking for. I put down a deposit and the next day he delivered it to my home permanently!
Took my Benz here and Justin fixed her all back up for me! Need any work done make sure you go see them! Everyone was cool and working hard. Keep up the great work and thank you Allan for making me feel extremely comfortable bringing my car back.
Traveling through Boise with our Mercedes sprinter, had some tire sensor issues. Jackson in service went above and beyond! The sensors were fixed in a couple hours and we were back on the road. Thanks Mercedes-Benz of Boise and Jackson!
Our Sales Representative, Marlon Velazquez did nothing less than the very best. He’s cutting edge in every aspect. He’s our guy!
Mark Seitz was fantastic throughout the process. Love my 2020 GLE 350 😘
Mark Seitz was very helpful in finding the perfect car for us!
Mark Seitz was perfect & enjoyable!
Had a fantastic car buying experience with Dalton Bowman! He is very knowledgeable & was a pleasure to work with from start to finish. He even responded immediately to questions after the sale. Ask for Dalton, he will go the extra mile to take care of you!
We had the pleasure of working with Marlon Velazquez on the purchase of our vehicle this past weekend. He is by far the best car salesman we have ever worked with. He helped us with finding the perfect car that fit our needs and budget and was never pushy. He has a fun, lighthearted personality and brings the joy back into buying a car. We highly recommend Marlon.
We purchased a used Lexus on 2/24/2020 our salesman Charles C., was very helpful in the purchase. He wasn't pushy, he answered our questions, was very courteous and we got to know some of his history. He has been there 38 years that tells you something about the company. Eddy the manager was also very good to work with as well as the finance person, Sorry can't remember your name. Very good buying experience.
Amazing customer service! Skyler, in the service department, is an absolute professional who goes ABOVE & BEYOND to ensure customer satisfaction. Generous with his time, conscientious, and an absolute pleasure to work with. 🌟🌟🌟🌟🌟
I have greatly enjoyed working with Marlon Velazquez for years. Working with him at Mercedes-Benz of Boise was no different. I truly appreciate all he does for me from being patient and always willing to have my back in the deal. I will continue to recommend him to anyone I talk to...even if his desk gets cold sometimes because they have to open the large doors to get cars out of and no wall barrier to block. All worth it to get to work with Marlon again and again.
Great Dealer ship and Mark Seitz was great to work with. Checks on your satisfaction with the sale and always says hello when visiting the Dealership. This isn't your average dealership everyone is great and great vehicles both new and used